Leased Line Order Process
Once you have placed an order and the contracts have been signed, we’ll instruct the carrier to complete a survey at your premises. This normally takes around two weeks. If any install fees (ECCs) are added by the carrier, it’s at this point that we’ll find out and let you know. You have the right to cancel the order at no cost to you if this does happen. If there are no additional fees, or if you are happy to pay them, the order will move to the delivery phase.
Once the fibre optic cable has been installed into your premises, a ‘final fit and test’ is completed. Typically within one week of this, the service will then be handed over to us, when we too will test the connectivity. If you have ordered a managed service or asked us to provision a router for you, we’ll send this out on a next day courier, or where requested a member of the Sugarnet team may visit (within 7 days) to fit the router. Once the router is installed, we will activate the leased line service, putting your connection live.
On average the whole process takes approximately 60 days. We’ll be available to support you through the install process and will keep you fully updated though out.
As soon as the service goes live we’ll set you up with access to our support portal so that if you ever need help or changes to be made you can contact us 24/7.