Sugarnet offer live support between 9am – 5pm Monday – Friday with emergency callback support out of hours.  For non critical issues please raise a ticket below or email.

   Raise a Ticket

To raise a technical or billing query please create a ticket by clicking the button below.  You will need your customer account number to hand.  Tickets are often the fastest way to get the support you need.

Create Support Ticket

  Email Support

Please email quoting your account number for email support.

  Telephone Support

If you have a critical issue making your internet service unusable please call us on 0330 113 1949.